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[ Home > Customer Service ]
Our Goal is Your Complete Satisfaction
Unlike many internet store retailers in today's world who do not own real businesses or staff their stores with real, knowledgable people (or even provide phone numbers) we strive to handle our customer service in a timely, personal manner. We believe it should be as easy as possible to contact us and get resolution on any issue you may encounter with your order. We want your buying experience to be easy, fun and informative, not frustrating. To that end you may contact us as follows:
For order status:
send an email to orders@flyfishexpress.com or call us directly at (434)977-6882
For product information:
send an email to sales@flyfishexpress or call us between 10am-6pm EST 6 days a week or between 12pm-5pm EST on Sundays at (434) 977-6882.
RETURNS
We will gladly accept returns that are new, in the same condition as when purchased up to 30 days from the date of receipt. All original packaging must be included. All returns will be charged a $10 restocking fee. Simms products will be subject to a 8% restocking fee calculated off of the retail price.
Sale items are NOT returnable and do not qualify for free shipping.
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